Question 1

How much is delivery?

Accepted Answer

UK delivery is included in all website prices — there are no additional delivery charges at checkout.If you prefer to order and pay online and then collect your print from my space at Red Brick Market in Liverpool, just contact me before ordering. I can deduct the delivery cost and arrange a suitable collection time.Buying more than one print? Contact me before ordering and I can combine delivery costs where possible, saving you money.International delivery is also available. Please contact me before ordering with your destination and the prints you'd like to buy, and I'll provide a shipping cost at cost. Any local taxes, duties or import charges are the responsibility of the buyer.You can also use a different delivery address from your billing address if you're sending a print as a gift.

Question 2

Can you ship worldwide ?

Accepted Answer

Yes! I can ship my prints worldwide.Choose the print(s) you'd like and whether you'd like them framed or unframed, then contact me before ordering with your destination. I'll check the available shipping options and give you a delivery price at cost, with no markup.International shipping has become more complicated, with different customs requirements, import rules and paperwork depending on the destination - and these regulations can change. I'll do my best to make the process as straightforward as possible and will let you know the shipping cost before you order.Please note that any local taxes, duties or import charges that may apply in your country are the responsibility of the buyer.Website prices include delivery to UK destinations.

Question 3

What is a mounted (unframed) print?

Accepted Answer

All of my  prints, both photographic and Fine Art prints, are supplied fully mounted and ready to frame.
The print is professionally mounted with a pale white, acid-free mount and a sturdy acid-free backing board. The mount is custom cut to size and provides a clean border around the photograph.There is no additional mounting required - simply place the mounted print into a suitable square (or panorama frame). The required frame size is supplied with each print.My standard frame sizes are:8" square30cm square50cm square10" × 20" for panorama prints
I use acid-free mounting materials, including the mounting tapes, to help protect the print and prevent discolouration over time. The backing board also provides extra protection during storage and postage.The mount is finished with the handwritten title of the photograph, edition number and my name.Mounted prints are supplied in a protective, recyclable presentation bag, ready either to frame or to give as a gift.

Question 4

What is a Fine Art Print?

Accepted Answer

A Fine Art print is produced using a professional giclée printing process, using high-quality archival inks and specialist Fine Art paper. It is designed to produce exceptional detail, tonal range and longevity.My Fine Art prints are printed on 100% cotton rag paper, which is substantially thicker than photographic paper and has a beautiful, almost velvet-like surface. The matt finish gives the photographs a rich, deep appearance and a more tactile, art-print feel.The paper is acid-free and the professional inks are highly resistant to fading when the print is properly cared for. As with any artwork, I recommend avoiding prolonged exposure to strong sunlight and areas of high humidity.Fine Art prints are supplied fully mounted, titled, numbered and signed, just like my photographic prints.
Most of my images can be produced as Fine Art prints. If I think a particular image would work better as a photographic print, I'll let you know and explain why.   If the image you're interested in isn't currently listed as a Fine Art option, just contact me and I'll be happy to help.

Question 5

Can I buy prints in a different size to what's offered on the website?

Accepted Answer

Yes — in most cases, I can offer a different size or print format.I offer a choice of standard print formats:Photographic prints5" x 5" photographic print in an 8" x 8" mount20cm x 20cm photographic print in a 30cm x 30cm mount
Fine Art prints30cm x 30cm Fine Art giclée print in a 50cm x  50cm mountSupersize: 40cm x 40cm Fine Art giclée print in a 50cm x 50cm mount*
I don't necessarily offer every option for every image on the website. I tend to choose the sizes and print formats that I think work best for each photograph.There is no additional charge for choosing a different standard size.  The price is based on the size and format of the print.If you'd prefer an option that isn't shown for your chosen image, just contact me and I'll be happy to advise. If I think a particular image would work particularly well in one format or size, I'll let you know.The only exception is where an image has reached the end of its limited edition in the size you're requesting. Once an edition has sold out in a particular size, no further prints can be produced in that size.*See “What is a Supersize print?” for more information.

Question 6

What is a 'Supersize' Print?

Accepted Answer

Many people look at my Fine Art prints and ask, “Can I have it bigger?”The answer is yes!  That's why I introduced my Supersize Fine Art prints.A Supersize print gives you a larger 40cm x 40cm Fine Art giclée print, while still using my standard 50cm x 50cm back mount and frame. This makes a larger print more accessible and cost-effective than having a completely custom-sized mount and frame made.  Because the print is larger within the same 50cm x 50cm format, the front mount border is narrower, similar to the border used on my photographic prints.The 50cm x 50cm frame size is also a practical choice if you want to frame it yourself - it's a standard frame size that's readily available from many retailers, while still being a manageable size and weight for hanging at home.The Difference:Standard Fine Art	30cm x 30cm giclée print in a  50cm x 50cm frame (wide mount border)Supersize Fine Art	40cm x 40cm giclée print in a  50cm x 50cm frame (narrower mount border)Supersize prints are custom printed to order, rather than held as stock, so please allow a little extra time for your order to be prepared.If the Supersize option is available for your chosen image, simply select it from the size options when ordering.If you'd like a Supersize version of an image and it isn't currently shown on the website, just contact me and I can add the option for you.Supersize prints are still limited edition, titled, numbered and signed, just like my other prints.Examples of unframed Supersize 'Summer Blues' and 'City Reflection' fine art prints

Question 7

Can I send a print to someone as a gift?

Accepted Answer

Yes! Prints can be sent directly to the recipient as a gift, with no price information included.You can enter a different delivery address from your billing address when ordering. Your invoice will be emailed to you rather than included with the print.I can also include a personalised printed note with your gift at no extra charge. Just contact me with the message you'd like included and I'll take care of the rest.You can contact me by email or by direct message on Facebook or Instagram.Gift orders are sent in the same protective packaging as my other orders.While I can't guarantee delivery on a particular date, I'll always do my best to ensure your gift is dispatched promptly and reaches the recipient as quickly as possible.

Question 8

Can you customise a print for me?

Accepted Answer

Yes! I can make your print even more personal by customising the handwritten information on the mount.Previous examples of personalisation include:Adding a name to the title   			City Reflection - for JohnAdding a wedding or anniversary date       	 Celebration - 11th July 2026Adding a birthday message 			Happy 18th JaneChoosing a particular edition number*	40/50 for a 40th birthday*A specific edition number can only be requested if that number has not already been sold.There is limited space on the mount, but I'll work with you to create something that looks good and is appropriate for the print.Personalised prints make particularly meaningful gifts for birthdays, weddings, anniversaries and other special occasions.Just drop me a message before ordering to discuss what you'd like.

Question 9

Have you got a photograph of ... ?

Accepted Answer

Possibly! If you're looking for a photograph of a particular location that isn't currently shown on my website, just ask.I have a large collection of photographs from across the North West of England and other parts of the UK, including Cornwall, Derbyshire, Scotland, Cumbria and London. I can't show everything on my website, so I may have an image of the place you're looking for, that isn't currently listed.I take my camera with me everywhere I go, so if there's a particular place, landmark or view you're looking for, it's always worth asking.If you follow me on Instagram or Facebook, most of the photographs I post there can also be produced as mounted prints in my standard sizes, formats and prices.The exceptions are images that have been sold as unique 1/1 prints or photographs where the limited edition has reached the end of its print run.Can't find what you're looking for? Just contact me - I may have exactly the image you're after.

Question 10

Do you take photography commissions?

Accepted Answer

Yes!  I take local photography commissions and can create a unique piece of art photography for you.If there's a particular place that is special to you - a favourite view, a meaningful location or somewhere connected to a special occasion - get in touch and we can discuss what you'd like.I'll work with you to create a photograph specifically for you, using my own photographic style and approach.Commissions are subject to location and practical considerations, but if you have an idea you'd like to explore, just ask.   I'd be happy to discuss your requirements and provide a price before you commit.

Question 11

What kind of frames do you use?

Accepted Answer

My framed prints are supplied in simple black frames, chosen to complement the photographs without distracting from them.The frames have an acrylic/Perspex front rather than glass, making them lighter and safer to handle and ship, while also reducing glare.  The backs of the frames are sealed with acid-free framing tape to help protect the artwork from dust.My frames are manufactured in the UK.Hanging your framed printMy 50cm x 50cm and panorama frames are fitted with D-rings and picture hanging cord**.My 30cm x 30cm and 8" x 8" frames have a metal hanging clip for wall mounting. The 8" x 8" frame also has a stand on the back, so it can be displayed on a shelf or other surface.
Overall framed sizes (external size of frames)50cm x 50cm frame: 	54.5cm x 54.5cm 30cm x 30cm frame: 	35cm x 35cm 8" x 8" frame: 			25cm x 25cm For best protection of your artwork, avoid hanging framed prints in strong sunlight, high humidity or areas with extreme temperature changes.

**For both the 50cm x 50cm and panorama frames, I recommend checking the picture cord and knots periodically to ensure they remain secure.If you prefer a different frame style or colour, see the FAQ “Can I frame an unframed print myself

Question 12

Can I frame an unframed print myself?

Accepted Answer

Yes - and because all of my prints are supplied fully mounted, it's very straightforward.I use standard print and frame sizes, so you can choose a frame in a style or colour that suits your own home.For my square prints, you need:8" × 8" frame for a 5" × 5" photographic print 30 × 30cm frame for a 20 × 20cm photographic print50 × 50cm frame for a 30 × 30cm Fine Art print or 40 × 40cm Supersize Fine Art printFor an unframed panorama print, you need a 20" × 10" frame.The required frame size is also included in the information supplied with each unframed print.Because the print is already fully mounted with a front mount and protective backing board, there's no need to have it remounted before framing. Simply place the mounted print into your chosen frame.When framing your print, handle it by the edges of the mount rather than touching the photograph itself.You can find suitable standard-size frames from many retailers, or you can take your print to a specialist framer if you'd prefer a bespoke frame.If you're unsure which frame you need, just ask — I'm happy to advise.

Question 13

What do you do to reduce waste and packaging?

Accepted Answer

I try to be as environmentally conscious as possible in the way I run my business, particularly when it comes to packaging and reducing waste.Unframed prints are supplied in recyclable presentation bags, with recyclable paper information slips.When selling in person, I use paper bags wherever possible.  In wet weather, I sometimes use recyclable plastic bags to protect purchases from the rain.Packaging from my print, mount and frame suppliers is reused or recycled wherever possible when sending orders to customers.
I don't claim to be a completely waste-free business, but I try to make sensible choices and reuse or recycle materials wherever I can.

Question 14

How can I buy from you in Red Brick Market, Liverpool?

Accepted Answer

You can see and buy my prints in person in my retail space at Red Brick Market in Liverpool, even when I'm not there.Red Brick Market is open every day!  Monday - Saturday 10am – 6pm and Sundays 11am–6pm.My unit is near the main entrance. Walk straight in and bear slightly left to go down the aisle to the right of the music T-shirts. My unit is the first one on the right.When I'm not there, you can browse the framed prints and choose unframed prints from the boxes and baskets. Once you've made your selection, simply take your prints to the main market desk near the entrance to pay.The main desk accepts card and contactless payments only. If you are buying unframed prints, it's worth bringing your own bag as the desk charges for plastic bags.When I'm in the unit, I can accept either card or cash, and I'll provide a bag!I try to keep the unit as well stocked as possible, but if you're visiting specifically to buy a particular print, message me first and I can check that it's currently in the unit. I have recording CCTV, so I can usually check remotely.You'll find the Red Brick Market address and location map on the Home page of my website.

Question 15

I have another query that's  not listed here!

Accepted Answer

Just ask!If you can't find the answer you're looking for, I'd be very happy to help.You can:Email me: contact@carolinebenzies.co.ukUse the contact form on my website (click the button below)Send me a direct message via my pages on Facebook or Instagram
If you're asking about a particular print, size, framing option or image that isn't currently shown on the website, just let me know what you're looking for and I'll do my best to help.

Frequently Asked Questions